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Video Consultation Policy

Video Consultation Policy – Avimee Herbal

To ensure a smooth and effective consultation experience, we request all
customers to carefully read and follow the guidelines below before booking
their appointment:

 

✅ 1. Doctor & Language Selection

  • Each of our doctors is assigned to a specific language (Hindi, English, Telugu,
    Kannada etc.) based on their fluency and customers’ requirement.
  • Please ensure you select a doctor who speaks your preferred language at the time
    of booking.
  • Language preference cannot be changed later, as doctors are pre-assigned
    accordingly and sessions are personalized.

 

✅ 2. Internet Connectivity

  • Kindly ensure you have a stable and strong internet connection before joining the
    consultation.
  • Technical delays or failure to join due to poor connectivity on the customer’s end
    may result in a missed consultation.

 

✅ 3. Time Slot Selection & Reschedule Policy

  • Choose your consultation time consciously, as rescheduling is allowed only in very
    rare and conditional cases.
  • If a customer fails to join the meeting within the scheduled time frame, the
    session will be considered missed, and the link will automatically expire.

 

✅ 4. Missed Appointment Policy

  • If the customer is unable to join the consultation for any reason from their side,
    the doctor will wait for up to 20 minutes. After this, the session will be marked as
    concluded, and no refund or compensation will be provided.

 

✅ 5. Doctor No-Show or Technical Issues (From Our Side)

  • In rare cases where the doctor is unable to join due to technical issues or
    unforeseen circumstances, the booking will remain valid, and the customer will
    be provided with a fresh consultation link as per their availability.
  • In such cases, please contact us immediately at consult@avimeeherbal.com and
    raise a ticket so we can assist you promptly.. 

 

✅ 6. Non-Refundable & Discounted Pricing Policy

  • All consultation bookings are offered at a special discounted rate of ₹99 (actual
    cost is higher, and Avimee Herbal bears the balance to support customers).
  • As per this model, the fee is non-refundable, and reschedules are highly limited

 

 

🔔 Additional Notes:

  • Please be ready and join at least 5 minutes before your scheduled time.

  • Always check your email/SMS for your consultation link after booking.

  • One booking is valid for one customer only.

  • Any misuse or repeated no-shows may lead to restriction from future
    bookings.

 

 

 

For any questions or assistance, reach out to our support team at


📧 consult@avimeeherbal.com
📱 Or message us on WhatsApp at +91 7436036067

 

We appreciate your understanding and look forward to helping you on your
wellness journey.

 

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  • Avimee Herbal: Combining Ancient Knowledge with Modern Science

    At Avimee Herbal, we believe that the ancient knowledge of Ayurveda can be combined with modern science to create effective and safe hair care and skin care products. We are committed to using the highest quality ingredients and manufacturing processes to ensure that our products deliver real results.

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